Shipping Charges:
For Prepaid Orders/ Online Payment: Free Shipping on orders above Rs. 499/- and Standard Shipping Charges Rs. 49/- on orders below Rs. 499/-
For COD Orders, (Standard Shipping Charges) Rs. 49/- on orders below Rs. 499/- and Rs. 29/- will be applied on orders above Rs. 499/-
SHIPPING POLICY
1) Do you have shipping across India?
Yes, we have shipping across India. And we are also shipping USA, UK, Singapore countries.
2) When will my order be delivered?
Our Standard Delivery Timelines :
Other metro cities - 3-5 days
Rest of India - 4-6 days
International Shipping - Express Delivery (3-7 days) | Economy (7-10 days)
Estimated delivery is given against each order. While sincere efforts are being made to deliver the products within the given time frame, factors like availability, festive seasons, courier delays are bound to happen. These factors are constantly monitored to keep any inordinate delays under control.
3) How will my order be delivered?
Deliveries across Chennai - Our own delivery executives / our last mile delivery partners will deliver your order for orders within Chennai
Deliveries across Bangalore - Order will be delivered by our last mile delivery partners for orders within Bangalore
Deliveries to other places EXCEPT Chennai & Bangalore - Courier companies offering the best services are roped in to deliver your products safely for orders outside Chennai.
4) How will I get information regarding my order delivery?
Chennai & Bangalore order: customer will be called by our delivery team prior to their order getting dispatched.
Non-Chennai & Bangalore order: customer will receive the AWB No. at the registered email ID using which the tracking can be done using the tracking link attached to the email. The courier partner will get in touch with you prior to the delivery.
5) What if I am not available during the time of delivery?
Chennai orders: Delivery will be rescheduled again the very next day.
Non-Chennai orders: Delivery will be rescheduled again after discussions with our courier partner and the rescheduled date will be provided.
6) What happens if a wrong address or phone number is provided?
Chennai orders & Bangalore orders: Address can be changed by directly calling our customer support number or sending a mail to our official mail id [email protected]
Non-Chennai & Bangalore Orders:
Pre Dispatch: Address can be changed by directly calling our customer support number or sending a mail to our official mail id [email protected].
Post Dispatch: Address Line only can be changed by directly calling our customer support number or sending a mail to our official mail id [email protected].
7) What is the procedure to cancel the order?
Cancellation of order can be done by calling our customer support number. However, cancellation of order can only be done within two hours of order time.
8) Can I request for a Proof Of Delivery (POD)?
Yes, Proof Of Delivery will be provided two days from the requested date. Note: Proof Of Delivery available only for 3 days from the date of delivery.
9) What happens when there is National Holiday?
Orders will not be Processed or Dispatched during National Holidays.